Guests

Booking Conditions

You can make a reservation by phone or by e-mail
A confirmed reservation is only valid after an advance transfer of 20% to the company bank account:

PENELOPA BUILDING EOOD
DSK Bank
IBAN: BG26 STSA 9300 0020 3452 75
BIC/SWIFT: STSABGSF

Email:                                    reserve@penelopepalace.eu

Reservation phone:   0596 29 980

Cell:                  0879 829 980

In case of cancellation up to 14 days prior to the arrival date, no penalty charges will be applied.

In case of cancellation from 14 to 7 days prior to the arrival date, the hotel is entitled to charge equal to the first night’s stay.

In case of cancellation less than 7 days prior to the arrival date or no-show, the hotel is entitled to keep the amount of the advance payment.

With reference to the epidemiological situation in the country in 2021, in case of cancellation related to a health condition, irrespective of the time, the advance payment can be used until the end of the year.

When changing a reservation with early bookings – Discounts will be KEPT

In case of leaving early on your reservation you will be charged the entire requested package.